Refund Policy
This Refund Policy applies to all credit purchases made on Gaudio Studio Pro, operated by Gaudio Lab, Inc., accessible at gsp.gaudiolab.io.
1. 30-Day Refund Window
You may request a full refund within 30 days from the date of purchase. Refund requests made within this period will be honored regardless of whether credits have been used.
2. How to Request a Refund
To request a refund, please email support@gaudiolab.com with the following information:
- Your registered account email address
- The date and amount of the purchase
- The reason for your refund request
We will review your request and respond within 5 business days.
3. Refund Processing
Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or card provider, typically within 5–10 business days after approval.
4. After the 30-Day Window
Refund requests made after 30 days from the date of purchase will be reviewed on a case-by-case basis. Please contact our support team for assistance.
5. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated effective date.
6. Contact
If you have any questions about our Refund Policy, please contact us at support@gaudiolab.com.
Legal entity: Gaudio Lab, Inc.